Carrier Family Doodles’ Policies

Here you’ll find Carrier Family Doodles’ policies on puppy purchase, health guarantee, and more

Reserving a puppy

We can’t reserve puppies until a deposit is paid. Please read through all the information below to be sure you understand how the process works. If you feel that a Golden Mountain Doodle puppy (or Aussie Mountain Doodle puppy) would be a good fit for you, contact us or get on our notifications list to receive email updates when future litters will be available.

We do not permit deposits to be placed on “expected” puppies or future litters. When new puppies are available, we first alert our newsletter list of people who have signed up for such notifications. Placing a deposit on a puppy is then open on a first-come, first-served basis. This gives everyone a similar opportunity to get the puppy of their choice.

A deposit reserves the puppy of your preference (i.e., a “named” puppy) from a current litter. Therefore, this $500 is NON-REFUNDABLE. We allow reservations before 5-6 weeks of age, but this is at your own risk. We offer no guarantee regarding coat, color changes, or (especially) furnishings. A small percentage of Golden Mountain Doodles are genetically unfurnished, and we do note those as early as we are able in our puppy descriptions. However, this cannot always be visually determined for certain before a puppy is 5 weeks old. If you are particularly concerned about hypoallergenicity or non-shedding, we recommend you do not place a deposit on a puppy until furnishings have been determined.

Health Guarantee, 60-day Warranty, and genetic guarantee

We work hard to make sure that every puppy goes home happy and healthy. Each one is vet-checked before leaving our care. But as it is with us humans, things can go wrong in the puppy world. To ensure that your puppy thrives in its new environment, we ask that you get your puppy re-checked by your local vet within 72 hours of going home.

Any normal costs incurred are the responsibility of the buyer (i.e., office visit, standard medications). If there should be any unexpected problems outside of the range of normal within your puppy’s first 60 days at home, we will reimburse you for the cost of treatment (that amount not to exceed the cost of the dog). This would exclude any conditions which, upon veterinary assessment, are the result of improper care, mishandling, or accident after the puppy has left our care. This warranty is invalidated if the vet check (by a licensed DVM, with appropriate documentation) has not been performed within 72 hours of the puppy arriving at his/her new home.

Carrier Family Doodles makes NO WARRANTY regarding a dog’s personality, coat color or markings, hypoallergenicity, shedding, size, weight, or coat type. It is the buyer’s responsibility to ask questions, visit the puppies, or seek photos/videos that will make for a mutually satisfactory puppy placement.

Please note that a dog is just like a person: they change a bit as they age (sometimes regarding fur color or particular markings) but it really doesn’t detract from the general good looks and wonderful personality of the Golden Mountain Doodle. We can’t help but fall in love with each and every one of our puppies; some are just adorable in looks and others are known for their personality. We will work with you to make sure we select the best possible puppy that we can for you. We always recommend a personal visit to our home so that you can interact with the puppies, if you are local to our Kentucky location. If you are concerned about any slight changes in appearance over time (such as in the photo below), we encourage you not to put a non-refundable deposit on a puppy before 5 or 6 weeks.

Both Golden Mountain Doodles and Aussie Mountain Doodles are hybrid breeds, which reduces the risk of many of the abnormalities and health issues found in the parent breeds. As well, all of our dogs are health-tested. Most are 100% clear of any genetic issues; a couple do carry recessive traits, which don’t affect the parents and will not affect the puppies at all because the parents are not being bred with  same-breed, carrier mates. Our sire, Jackpot, has been OFA certified for hips, elbows, and heart. We will be looking into certification for our sire, Buster, as he approaches the age where it can be done.

All that to say, we have done our due diligence to make sure we produce the healthiest puppies with the least amount of risk for any health issues. However, should your puppy be diagnosed with any genetic conditions within the first years of life, we do offer a two-year genetic guarantee. We will either replace the puppy with a comparable puppy, OR reimburse related vet bills for treatment of genetic conditions, up to the original amount that was paid for your puppy. We do not warranty for any expenses beyond the amount of the original purchase price.  Only directly related vet bills will be reimbursed. Examples of a genetic disorder include anything that is tested for on our puppy parents’ genetic panel through Paw Print genetics. It does not include hip or elbow dysplasia, since genetically-related dysplasia issues should be apparent upon initial veterinary inspections and other instances of dysplasia can be caused, or exacerbated by, a variety of environmental factors including diet, environment, exercise, growth rate, muscle mass, and hormones. We do not warranty for any genetic issues for which there is no available test on the standard panel.

Pickup and Delivery

Every puppy has an 8-week “adoption day” specified on our Web site at the time of listing. We ask that puppies be picked up on their adoption day or within 7 days, except where we have mutually agreed upon other arrangements in advance. We do offer extended boarding at the rate of $50/week if you cannot pick up within this 7-day grace period.

Payments for balance due can be made via  cash, Zelle, or Venmo upon pickup/delivery, OR by credit card or Pay Pal, subject to an additional 3% transaction charge.

Local pickup is preferred at our location in New Concord, KY; however, that is not always practical. If you can’t pick up locally, we have several ground shipping options available. We can (in most situations) deliver directly to your home, or to an agreed-upon midway location, for a “flat rate” delivery of $100 to locations within 4 hours of us. We would be happy to discuss the options with you and help you decide what is best for you. Any puppies sold to Kentucky residents are subject to 6% state sales tax. Puppies that are flown or are picked up/delivered to customers outside of Kentucky are not taxed.

We will typically send an invoice approximately one week before final delivery of your puppy. If we are boarding your puppy for an extended time, we may request payment of boarding fees and/or a percentage of the balance due by the adoption date, with the remainder of the balance due upon pick up/delivery.

Flying Puppies

Our puppy courier personally carries your puppy from the Nashville, TN airport to the closest major airport near you. The price is $350 (this includes the $125 pet fee) plus the price of the airline ticket. The puppy care courier delivers the puppy in a breathable, soft travel carrier that remains in-cabin the whole trip. The puppy is comfortable and receives the best possible care during the journey.

Airport Pickup

If you want to fly the puppy yourself, we can meet you at the Nashville, TN airport for $100 within business hours. You will then be responsible for purchasing your own airline tickets and purchasing an appropriate flight-approved carrier to make the trip.  Please be sure your airline does not have any restrictions regarding puppy age (one airline we have dealt with would not fly puppies under 10 weeks of age). Also check weight limits for in-cabin flights (although all of our puppies have been well under the limits thus far).

Sales tax and Processing fees

We are required to charge 6% sales tax on all puppies sold to in-state (KY) customers. Puppies that are flown or are picked up/delivered outside of Kentucky are not taxed. After you have paid your initial deposit via our Web site, balance payments for the puppy and any travel arrangements, boarding fees, or processing fees  can be made with cash, Zelle, Venmo, cashier’s check, or Credit Card prior to delivery. Balance payments that are paid with PayPal or Credit Card are subject to a 3% processing fee.  We will confirm your payment option prior to final invoicing so that necessary fees will be included in your final payment amount.

Refunds

If perchance something should happen to your puppy while you have a deposit on it, we would let you pick another puppy if one is available, apply the deposit to another puppy from a future litter, or simply refund the deposit.

As specified above, a deposit for a “named” puppy is non-refundable. However, we understand that there are circumstances outside of your control; we would be happy to communicate and come to agreeable terms should you be unable to complete your puppy purchase.

Pricing for our Golden Mountain Doodles

Our current prices are as follows:

All unfurnished puppies are discounted 30%

*In the case of a price change, we will honor the price specified at the time of your deposit.*

Our puppies are all typically reserved/sold by 8-10 weeks of age. However, if we have multiple litters available, we sometimes have 1-2 remaining past 10 weeks. At this point, we offer an additional (approx.) 15% price discount (for example, a $1400 puppy will be reduced to $1200). Of course, you will have little choice of size, color, temperament, or gender. But we understand that many are concerned more about price than some of the other variables, and so we like to let you know that this option is occasionally available.

 

carrier family doodles’ puppy giveaway

Carrier Family Doodles gives away one out of 10 puppies to a qualified recipient. Details and an application can be found here. However, please only apply if you can accommodate local pickup of a puppy. We are willing to deliver, but delivery charges will be the responsibility of the recipient, and it is likely that one applying for a giveaway puppy is probably not in a position to take on delivery fees.

The Carrier family offers guidelines for who may be selected to win a free puppy, but selection of a recipient is solely at the discretion of the Carrier family. They retain no liability toward those who apply but are not selected. In most cases, we truly wish that everyone who applied could receive a free puppy! Winners will be notified via email. We do try to notify all who applied, even if they have not been selected, but please be aware that we often receive a high volume of requests and a personal response is not always practical, depending on our time constraints.